- Country: Hungary
- Summary: Support for Customer Service Contact Center, Plant ..
- HUT Ref No: 70579994
- Deadline: 15 Sep 2022
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 453657-2022
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- Description:
- Document Type: Contract Notice
Title: Support for Customer Service Contact Center, plant.
Reference Number: EKR001207062022
Contract Type: Services
Description: Operation and Support Customer Service Contact Center
Operation and support for the Contracting Authority's personal and telephone customer service, which is an integrated system of the following system elements, which includes the operation, support, manufacturer's support and software tracking, error fixing, and occasional work.
Contact Center System Elements:
- Atos (UNIFY) Redundant Phone Openscape (Soft Phone) with
- IVR system related to the central number of customer service - DSR sound recording system
associated with the central number of customer service - Carol app
- Customer list and customer information system
- Statistical master data collector and transmission system
50334130 - Repair and Maintenance Services of Telephone Switching Apparatus
50334100 - Repair and MainTenance Services of Line Telephony Equipment
Authority Type: Body Governed by Public Law
Type of proc ... - Documents:
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CLICK HERE TO LOGINSupport for Customer Service Contact Center, Plant .. - Hungary Tender
The HUNGARIAN NATIONAL BANK, a Government sector organization in Hungary, has announced a new tender for Support for Customer Service Contact Center, Plant ... This tender is published on HungaryTenders under HUT Ref No: 70579994 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-09-15.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
