Tender Details

Country: Hungary
Summary: Customer Service Contact Center Support, Operate
HUT Ref No: 67945321
Deadline: 20 Jul 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 330758-2022
Purchaser's Detail:
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Description:
Document Type: Contract Notice
Title: Customer Service Contact Center Support, Operate
Reference Number: EKR000862972022
Contract Type: Services
Description: Operation and Support Customer Service Contact Center
Operation and support for the Contracting Authority's personal and telephone customer service, which is an integrated system of the following system elements, which includes the operation, support, manufacturer's support and software tracking, error fixing, and occasional work.
Contact Center System Elements:
- Atos (UNIFY) Redundant Phone Openscape (Soft Phone) with
- IVR system related to the central number of customer service - DSR sound recording system
associated with the central number of customer service - Carol app
- Customer list and customer information system
- Statistical master data collector and transmission system

50334130 - Repair and Maintenance Services of Telephone Switching Apparatus
50334100 - Repair and MainTenance Services of Line Telephony Equipment
Authority Type: Body Governed by Public Law
Type of Pro ...
Documents:

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Customer Service Contact Center Support, Operate - Hungary Tender

The HUNGARIAN NATIONAL BANK, a Government sector organization in Hungary, has announced a new tender for Customer Service Contact Center Support, Operate. This tender is published on HungaryTenders under HUT Ref No: 67945321 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-07-20.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.